Subscriptions

➕ How Do I Add An Item To My Subscription?

Here are steps to add an item to your subscription orders. 1. Log in to your NOOMA account using your website credentials. 2. Click on the “Edit Products” button. 3. Click the blue "Add product(s) to subscription" button. 4. Choose the product you wa

💁 How Do I Add A Subscription Item - Just One Time?

Follow these steps to add a one-time item to your next subscription order shipment. 1. Log in to your NOOMA account using your website credentials. 2. Click on the “Edit Products” button. 3. Click the blue "Edit your ongoing subscription" button. 4.

❌ How do I remove a subscription item?

These are steps to remove an item from your ongoing subscription. This will remove your item from ALL recurring orders, not just the next shipment. 1. Log in to your NOOMA account using your website credentials. 2. Click on the “Edit Products” butt

📫 How Do I Change My Address?

1. Log in to your NOOMA account. 2. On your account page, click the "edit" button next to where it says shipping information. 3. Make any address changes and make sure all fields, including phone number, are filled out. Then click "save" at the bott

⏰ How Do I Change The Frequency Of My Subscription?

Below are the steps to change your subscription frequency. 1. Use your credentials to log in to your NOOMA account. 2. Click on the “Edit Frequency” Button. 3. Choose a new frequency from the drop-down menu:. 4. Once you pick your new frequency, hit

📆 How Do I Change My Next Order Date?

Here are the steps to changing your next order date:. 1. Log in to your NOOMA account using your website credentials. 2. Click on the “next order date” button.3. Choose the new date you would like your subscription to be sent and click “confirm.”. 4

🚫 How Do I Skip My Order?

Here are steps to skip your next order:. 1. Log in to your NOOMA account using your website credentials. 2. Click the “Skip” button. 3. Choose an option from the menu. This subscription is set for 90 days, so the pop-up menu asks if you want to ski

📤 How Do I Get My subscription Order To Send Now?

Don't want to wait for your next order? Below are steps to get your next subscription order sent now:. 1. Log in to your NOOMA account using your website credentials. 2. Click on the blue "Get now" button. 3. Click “Confirm”. 4. Your order will now

💳 How Do I Update My Payment Method?

Here are steps to update your payment method:. 1. Log in to your NOOMA account. 2. Click on the "Edit" button next to where it says Billing. 3. You will see this message pop up. Click "Confirm.". 4. Instructions will be sent to your email on how to

🛑 How Do I Cancel My Subscription?

Here are steps to cancel your subscription:. 1. Log in to your NOOMA account using your website credentials. 2. Click the blue "Cancel" button. 3. When this prompt pops up, click "Cancel Subscription". 4. Your subscription has been canceled and you w

📦 What Should I Do If My Order Arrived Damaged?

I am sorry to hear that the drinks you received were damaged. We have made significant improvements to our shipping boxes but unfortunately, things are out of our control once our delivery partners take over. We generally issue prorated refunds for l