<p>Please reach out to <a href="mailto:support@drinknooma.com">support@drinknooma.com</a> immediately if you would like to make a change to your order. If your order has not shipped, we will happily make the change. Once the order has shipped we are unable to make any substitutions.</p><p>Our orders typically ship out the following morning from when it was placed.&#xA0;</p>

🔁How Do I Make A Change To My Order?

<p>Please reach out to <a href="mailto:support@drinknooma.com">support@drinknooma.com</a> immediately if you would like to cancel your order. If your order has not shipped, we will happily cancel and refund the order. Once the order has shipped we are unable to make any substitutions.</p><p>Our orders typically ship out the following morning from when it was placed.&#xA0;</p><p>Subscription orders have approximately a 24-hour buffer before they ship.</p>

🚫 How Do I Cancel My Order?

<p>We process refunds back to the original form of payment. Generally, refunds take 2-3 days to show up on your card.</p><p><br></p><p><br></p>

💳 When Will I Get My Refund?

<p>We offer a 30-day window to return 1 case of your first order of a new product line if you are not satisfied with the product.</p><p>Refunds are limited to one case per order, not an entire order if you ordered multiple cases.</p><p><br></p><p><br></p>

💵What Is Your 30 Day Risk Free Trial?

<div data-block="true" data-editor="58qoj" data-offset-key="6b50m-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6b50m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="6b50m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">We will happily accept a return on any order that is less than 30 days old and is in its original packaging. When it has been determined that the package can be returned to our inventory we will refund you for your original payment. NOOMA does not cover the cost of shipping for returns or exchanges.&#xA0;<br><br>If you would like to return a package, please send an email to&#xA0;</span></span><span style="font-size: 16px;"><a href="mailto:support@drinknooma.com"></a></span><span data-offset-key="6b50m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="font-size: 16px;"><a href="mailto:support@drinknooma.com"></a></span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><a href="mailto:support@drinknooma.com">support@drinknooma.com</a></span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;with your order number and tracking number to ensure it is taken care of quickly. &#xA0;<br><br>Please send returns to the following address.</span></span><span data-offset-key="civ6j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="58qoj" data-offset-key="civ6j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;"><br></span></div><div data-block="true" data-editor="58qoj" data-offset-key="9buuu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9buuu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9buuu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">NOOMA attn: Returns</span></span></div></div><div data-block="true" data-editor="58qoj" data-offset-key="7h1iu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7h1iu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7h1iu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">23555 Euclid Ave, Bldg 32&#xA0;</span></span></div></div><div data-block="true" data-editor="58qoj" data-offset-key="5apfb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5apfb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5apfb-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">Cleveland, OH 44117</span></span></div></div><div data-block="true" data-editor="58qoj" data-offset-key="2r4mp-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

📤 What If I Want to Make A Return?

<p id="isPasted" style="font-family: Avenir, sans-serif; font-weight: 300; margin-bottom: 25px; line-height: 28px; color: rgb(0, 0, 0); font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Some of our promo codes have certain conditions to safeguard against abuse so send us a message below with your order number, as well as the specific promo code you were trying to use and we can help you figure out why it did not work. &#x1F60A;</p><p style="font-family: Avenir, sans-serif; font-weight: 300; margin-bottom: 25px; line-height: 28px; color: rgb(0, 0, 0); font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As long as your order meets the requirements, we will retroactively apply it for you. Please note we can&#x2019;t stack discounts, so if your order was already discounted, we can&#x2019;t add another code to it.</p>

❓ What Do I Do If My Promo Code Is Not Working?

<div data-block="true" data-editor="58qoj" data-offset-key="6b50m-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="6b50m-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="font-size: 16px;">&#xA0;If a purchase was made at one of our retailers, we&apos;re not able to submit a refund from our end, but we&apos;d still love to help!</span></div><p><br></p><p>Send us a message to <a href="mailto:support@drinknooma.com">support@drinknooma.com</a> to see what we can do!</p></div>

🙋Can I Make An In Store Return?

Back to NOOMA Store ->

NOOMA

Returns & Refunds

Orders 📦

➕ How Do I Add An Item To My Subscription?

💁 How Do I Add A Subscription Item - Just One Time?

❌ How do I remove a subscription item?

📫 How Do I Change My Address?

⏰ How Do I Change The Frequency Of My Subscription?

📆 How Do I Change My Next Order Date?

🚫 How Do I Skip My Order?

📤 How Do I Get My subscription Order To Send Now?

💳 How Do I Update My Payment Method?

🛑 How Do I Cancel My Subscription?

📦 What Should I Do If My Order Arrived Damaged?

Subscriptions

💳 How Do I update my Billing Information?

❓ What If I Am Unable To Find My Account?

🔒How do I Reset My Password?

General Account Management

Manage Your Account 💻

🚚 Where Do You Ship From?

⌛ How Long Does Shipping Take?

📦 How Do I Track My Order?

Shipping

❓ What Should I Do If Only Part Of My Order Showed Up?

📦 What Should I Do If My Order Is Damaged?

🤷‍♀️What Should I Do If My Order Said It Was Delivered, But I Did Not Receive It?

🙅‍♂️ What should I Do If I Received The Wrong Item?

⏳ What Should I Do If My Order is Delayed?

Order Hasn't Shipped

📬 What If My Order Has An Address Error?

Report an Issue

⚡Are The Energy Drinks Effective?

🏋️When Should I Drink The Energy Drinks?

🍍How Do The Energy Drinks Taste?

❔Why Should I Shake My NOOMA?

Sport Energy

💧Is The Sport Drink Effective?

🍉 How Do The Sports Drinks Taste?

🏃When Should I Drink The Sports Drinks?

🥥Is It Just Coconut Water?

♻ Why Is It In This packaging?

Sports Drink

💦 Is The Hydration Mix Effective?

🚴 When Should I Drink The Hydration Mix?

🍓How Does The Hydration Mix Taste?

💧How Much Water Do I Mix With It?

Hydration Mix

🫧 What Is Your Wellness Soda?

💭 When Should I Drink The Wellness Soda?

➕ Is The Wellness Soda Effective?

🍒 How Does The Wellness Soda Taste?

Wellness Soda

🍄What Are Adaptogens?

💧Why Are Your Drinks Clear?

🍃Why Stevia?

🫐Where Do The Flavors Come From?

⚡Are Your Drinks Caffeinated?

❓Are Your Products Gluten-Free?

🌱Are Your Products Vegan?

📃 Ingredients List

📦 What Are The Order Sizes? 12-Packs?

🤑Do You Offer Bulk Savings?

⏳How Long Are The Drinks Good For?

General Product

❓Do Your Drinks Contain Allergens?

🏭Are Your Products Produced In An FDA Or USDA Licensed And Approved Facility?